I have a bit of a rant today– and it’s been brewing for a few years!
Over the years some people have lobbed the opinion at me that practitioners who sell products have a vested interest and are going to ‘push’ more products than the client needs. Some other practitioners have actually said they consider it a conflict of interest for a practitioner to sell, and profit from, supplements in their practice. I have a very different perspective.
When my furnace quits I call the furnace company. They tell me I need a new furnace and which one would be the best for my needs. Then they make arrangements to install it for me. They profit on the sale and the installation. If I’ve purchased a furnace at Costco I might find a contractor to install it, but he’s going to charge more for installation than if I bought the machine from him.
If I hire someone to paint my house I know they are going to supply the paint. They supply the materials and make a little profit. They do the work and make some more profit. It’s called business. In every case, each professional makes some profit on the product AND sells the service that complements the product.
Most tradespeople will not warranty their work if the consumer supplies the product. They can’t – for a couple of reasons. No one can possibly be familiar with every product out there, and that means they can’t know the quality of the product or how well the product manufacturer warranties that product. Some companies print a great sounding warranty, but trying to get them to honor it is another thing. (I know this personally from some vinyl flooring we had professionally installed in our previous home – great warranty on paper, but every excuse under the sun to not uphold it in spite of it being installed properly and cared for according to directions.)
Why then, when there are so many different wellness products out there, with such a wide range of quality and price, should it be any different when we are talking about wellness supplements? I suggest it should be no different. I can’t guarantee results when clients insist on using inferior products or products I am not familiar with. When I promote a product it is because I know and trust that product. I am willing to put my reputation on the line for that product. Because I earn some profit from the sale of products, I can keep my consultation fees a little lower than if consultation fees were my only source of income.
Many of you know I love Nature’s Sunshine Products. Even they have some products, though, that I will not touch with a ten-foot pole. That’s my integrity kicking in. Even within NSP, I will not recommend a product if I don’t believe it is in my client’s best interest or if I think that particular product is inferior in some way.
Clients bring in bottles of supplements they bought at Costco or Walmart. In some cases I’m happy to help them finish using them up. In some cases I suggest the product belongs in the garbage. If clients really want the best care I can give them they need to switch to the products I recommend and stake my reputation on. Those products may or may not be more expensive that what the client wants to pay.
One thing I know for sure is cheap products are just that – cheap. You will never get the results from a cheap, poorly manufactured product that you will get from a quality product. Money spent on cheap products is money wasted. It’s a simple principle.
You wouldn’t buy a furnace that had a one-year warranty expecting it to last for five years when for twice the price you could get one that actually has a five-year warranty, would you?
Well, that’s enough ranting. I hope I’ve made my point. Quality comes with a price. Quality is necessary if you want to get great results.
As Paul Harvey would say, “… and that’s the rest of the story.” Thanks for reading!